Front Office Manager (trưởng bộ phận Lễ tân)


Địa điểm tuyển dụng:  Lào Cai

Mức lương: 30 triệu trở lên

Hạn nộp hồ sơ: 15/07/2019  Đã hết hạn

Lượt xem: 1447

Ngày duyệt: 03/04/2019

Thông tin tuyển dụng nhanh

Kinh nghiệm: 2 năm

Yêu cầu bằng cấp: Đại học

Số lượng cần tuyển: 2

Hình thức làm việc: Toàn thời gian cố định

Chức vụ: Giám đốc

Yêu cầu giới tính: Không yêu cầu

Mô tả công việc

• Plan and execute tasks at Front Office Department.
• Assign tasks for supervisors and staff. 
• Check bookings in the system to ensure correct and update information such as promotion scheme, peak season, etc.
• Frequently check appearance, manner and attitude of staff. 
• Check, supervise, and assess the working sufficiency of staff.
• Plan preparation activities for VIP Guests and ensure all the tasks are perfectly conducted and followed up.
• Support Guest Relation Officer staff in welcoming, serving and seeing off VIP guests, ensure the best services are offered.
• Support Guest Service Agents receiving Group guests, loyalty guests and long-term guests, ensure guests’ satisfaction.
• Support staff to deal with difficult requests and complaints that staff could not handle. 
• Coordinate with related departments to meet all guests’ requests and handle all complaints in time to keep guests happy. 
• Record complaints that require careful handling and suitable dealing methods to guide staff for the same cases in the future.
• Make plans to recruit staff and coordinate with related departments for the implementation, ensuring sufficient number of staff for the operations.
• Directly involve into processes of interviewing, selecting and negotiating benefit packages for new staff.
• Make plans and implement training courses to improve staff’s knowledge and skills. · Ensure the training quality and sufficiency. · Assign staff to guide and train for new staff.
• Frequently check Logbook to ensure all tasks are properly followed up. 
• Establish necessary Forms for the operations of Front Office Department. · Support to implement Marketing activities of the Hotel.

Quyền lợi được hưởng

• Salary paid monthly, yearly salary review
• Monthly Incentive bonus
• 1.5 DO per week, 12 AL and 10 PH per year
• Work PH compensated by 3 days (or 2)
• 8h a day basis – administrative hours
• Special day leaves
• Training and career opportunities within the company and group
• Business trip and trainings trip required
• Provided with an insurance packages (compulsory insurances)
• Annual staff party and team building days

Yêu cầu công việc

* Knowledge
• University Degree in Tourism or vocational school certificate in which department
• Professional training certificates in which department services
• Hospitality industry experience (1+ years preferred)
• Preferable from 2 years in relevant positions in an international hotel
• Good knowledge about hotel facilities
* Skills
• Management & leadership skills
• Training and coaching skills (take out if don’t need)
• Good planning and organizational skills
• Good time management skills
• Good cross-cultural communication skills
• Outlook express, emails, internet searching (this skill applied for staff working in FO, office staff or supervisor)
• Fluent speaking, good writing, clear hearing and good reading in English (take out if your position don’t require)
* Attitude
• Passion for working with Silk Path Grand Resort & Spa Sapa
• Ambitious, honest
• Result oriented
• Sense of responsibility
• Able to work under pressure, juggle multiple tasks and outside office hours when required
• Able to work independently
• Cooperative and able to work in team
• Eager to learn and self-develop
• High attention to detail
• Reactive, proactive and quick learning

Yêu cầu hồ sơ

Apply via MyWork

Thông tin liên hệ

Người liên hệ:
Ms Quỳnh
Địa chỉ công ty:
Doi Quan 6, 10 Group, Sapa Town, Lao Cai Province, Vietnam
Hạn nộp hồ sơ:
15/07/2019  Đã hết hạn
Ngôn ngữ hồ sơ:
Tiếng Việt


Doi Quan 6, 10 Group, Sapa Town, Lao Cai Province, Vietnam

Đang cập nhật

Tuyển dụng nhanh

Nhà Hàng Việt Phố tuyển số lượng lớn nhân viên Phục vụ

Lương cơ bản + Tip, đảm bảo trên 10tr/tháng, Bao c...

Nhân viên kinh doanh phần mềm kế toán lương 10-12 triệu Tuyển gấp: Nhân viên kinh doanh phần mềm k...

American & Efird Vietnam tuyển nhiệu vị trí LƯƠNG CAO

Nhân viên xử lý nguyên vật liệu, Nhân Viên Vận Hàn...

Công ty TNHH XNK Mumuso Việt Nam Tuyển Gấp Bán Hàng tại nhiều tỉnh thành

Tuyển nhân viên bán hàng, Cửa Hàng Trưởng, Cửa Hàn...

Nhân viên tư vấn tuyển sinh

Mức lương: 7 triệu - 10 triệu (Có phần trăm hoa hồ...

Tìm kiếm nâng cao